Privacy Policy

BACKGROUND:

Digital Oyster Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.digitaloyster.co.uk (“Our Site”) and will only collect
and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy
is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

  1. Definitions and Interpretation

    In this Policy the following terms shall have the following meanings:

    “Account” means an account required to access and/or use certain areas and features of Our Site;
    “Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and
    “Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
  2. Information About us

    Our Site is owned and operated by Digital Oyster Ltd, a Limited company registered in England under company number 08692911.

    Registered address: Myrtle House, High Street, Henfield, West Sussex, BN5 9DA

    Main trading address: Unit 3 Chanctonfold, Horsham road, Steyning, BN44 3AA

    VAT number: GB170368117

    Data Protection Officer: Alexander Scovell.

    Email address: privacy@digitaloyster.uk

    Telephone number: 020 3397 3798.

    Postal Address: Privacy, Digital Oyster Ltd, Unit 3 Chanctonfold, Horsham road, Steyning, BN44 3AA.

    We are registered with the Information Commissioner’s Office under registration reference: ZA194096

  3. What Does This Policy Cover?

    This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

  4. What is Personal Data?

    Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

    Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

  5. What Are My Rights?

    Under the GDPR, you have the following rights, which we will always work to uphold:

    • The right to be informed about Our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
    • The right to access the personal data we hold about you. Part 13 will tell you how to do this.
    • The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
    • The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 15 to find out more.
    • The right to restrict (i.e. prevent) the processing of your personal data.
    • The right to object to us using your personal data for a particular purpose or purposes.
    • The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
    • Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

    For more information about Our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15. Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about Our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

  6. What Data Do We Collect?

    Depending upon your use of Our Site, we may collect some or all of the following personal and non-personal data (please also see Part 14 on Our use of Cookies and similar technologies):

    • Name;
    • Date of birth;
    • Gender;
    • Address;
    • Email address;
    • Telephone number;
    • Business name;
    • Job title;
    • Profession;
    • Payment information;
    • Information about your preferences and interests;
    • IP address;
    • Web browser type and version;
    • Operating system;
    • A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;
  7. How Do You Use My Personal Data?

    Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data, or because it is in Our legitimate business interests to use it. Your personal data may be used for  the following purposes:

    • Providing and managing your access to Our Site;
    • Personalising and tailoring your experience on Our Site;
    • Supplying Our products or services to you. Your personal details are required in order for us to enter into a contract with you.
    • Personalising and tailoring Our products or services for you.
    • Communicating with you. This may include responding to emails or calls from you.
    • Supplying you with information by email or post that you have opted-in to (you may unsubscribe or opt-out at any time by emailing: privacy@digitaloyster.uk
    • Analysing your use of Our Site and gathering feedback to enable us to continually improve Our Site and your user experience.

    With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email or telephone or text message or post with information, news, and offers on Our products or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

    Third Parties (including Taboola, Inc.) whose content appears on Our Site may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.

  8. How Long Will You Keep My Personal Data?

    We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

    • 60 days;
  9. How and Where Do You Store or Transfer My Personal Data?

    We will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.

    The security of your personal data is essential to us , and to protect your data, we take a number of important measures, including:

    • Storing data on a secured server in a protected facility in West Sussex, England. All data is encrypted whist in our possession.
  10. Do You Share My Personal Data?

    We will not share any of your personal data with any third parties for any purposes, subject to one important exception.

    In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are  involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

  11. How Can I Control My Personal Data?
    1. In addition to your rights under the GDPR, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict Our use of your personal data. In particular, we aim to give you strong controls on Our use of your data
      for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in Our emails OR at the point of providing your details
    2. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These
      may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
  12. Can I Withhold Information?

    You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data. You may restrict Our use of Cookies. For more information, see Part 14.

  13. How Can I Access My Personal Data?

    If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

    All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee maybe charged to cover Our administrative costs in responding.

    We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of Our progress.

  14. How Do You Use Cookies?

    Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us . we use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our[products] AND/OR [services]. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

    By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on Our Site for tracking analysis to improve our services to you. For more details, please refer to the table below. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.

    All Cookies used by and on Our Site are used in accordance with current Cookie Law.

    Before Cookies are placed on your computer or device, you will be shown a pop-up banner requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.

    Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

    The following third-party Cookies may be placed on your computer or device:

    Name of Cookie
    Provider
    Purpose
    Xs Sb Presence Pl Fr Wd Datr c_user act .facebook.com We use the Facebook Like button to integrate our website with our page on Facebook.com. In order to do this Facebook implements Cookies that detect the number of “likes” and whether you are logged into Facebook or not. See Facebook’s cookie policy here. https://www.facebook.com/policies/cookies/
    NID .google.com Advertising cookie by google
    CONSENT .google.com These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. 1 year
    UIDR .scorecardresearch.com This cookie contains a timestamp corresponding with the last time the UID cookie was set (or refreshed). Further information at https://www.scorecardresearch.com/Preferences.aspx
    UID .scorecardresearch.com This cookie contains an anonymous unique id that is generated on the Akamai servers that serve the scorecardresearch.com domains. It is also being used to store state values. The expiration on this cookie will be refreshed by 2 years if a web browser sends a request to scorecardresearch.com and the expiry is less than one year from when the request is sent. Further information at https://www.scorecardresearch.com/Preferences.aspx
    _dc_gtm_UA-10210606-1 .unbounce.com This cookie is associated with sites using Google Tag Manager to load other scripts and code into a page. Where it is used it may be regarded as Strictly Necessary as without it, other scripts may not function correctly. The end of the name is a unique number which is also an identifier for an associated Google Analytics account.
    NID .google.com Most Google users will have a preferences cookie called ‘NID’ in their browsers. A browser sends this cookie with requests to Google’s sites. The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google’s SafeSearch filter turned on.

    Our Site uses analytics services provided by Hotjar. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the products OR services offered through it.

    The analytics service(s) used by Our Site use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.

    The analytics service(s) used by Our Site use(s) the following Cookies:

    Name of Cookie
    First / Third Party
    Provider
    Purpose
    mp_hj_mixpane Third .hotjar.com Cookies set by Mixpanel to run track usage on hotjar.com.
    __hstc __hssrc _gid utm_params hubspotutk _ga Third .hotjar.com These Cookies are set by hotjar.com (an analytics tool to allow us to monitor how the website is being used). They are used to distinguish users. Visit https://www.hotjar.com/legal/compliance/opt-out for further information.
    intercom-lou-c5ke8zbr Third .hotjar.com Analytical 11 months
    intercom-session-c5ke8zbr Third .hotjar.com Analytical 7 days
    _hjIncludedInSample Third .hotjar.com Performance
    __cfduid Third .cloudflare.com Used by the content network, Cloudflare, to identify trusted web traffic.
    Stpt t_gid taboola_usg Third .taboola.com Unclassified
    t_gid trc_cookie_storage Third .taboola.com Unclassified
    guest_id _twitter_sess personalization_id tfw_exp eu_cn Third .twitter.com Twitter cookie appears on pages that use the button “Tweet” and serves to identify the user with a unique number associated with Twitter.
    _okac _okbk _okdetect optimizelyBuckets optimizelyEndUserId optimizelySegments _oklv __zlcmid hblid wcsid _ok Third unbounce.com Strictly necessary, Functionality Expires at the end of your session
    intercom-lou-eqe7kbcu _okgid intercom-session-eqe7kbcu km_ai km_ni _okla Olfsk _lp-webapp_session klv Third unbounce.com Unclassified
    km_lv ubpv ubvs Third unbounce.com Performance
    km_vs kvcd Third unbounce.com Kissmetrics
    _vwo_uuid_v2 Third unbounce.com Strictly necessary, Analytical/performance
    JSESSIONID Third 15.taboola.com Preserves users states across page requests.
    taboola_svrii taboola_session_id Third trc.taboola.com Targeting/Advertising
    GAPS Third accounts.google.com Unclassified
    _gat Third Google Universal Analytics Performance
    optimizelyPendingLogEvents Third .unbounce.com Performance
    dpr Third .facebook.com Unclassified
    adrl Third .outbrain.com Targeting Cookies These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising

    In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

    You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

    It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

  15. How Do I Contact You?

    To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

    Email address:  privacy@digitaloyster.uk

    Telephone number: 020 3397 3798

    Postal Address: Privacy, Digital Oyster Ltd, Unit 3 Chanctonfold, Horsham road, Steyning, BN44 3AA.

  16. Changes to this Privacy Policy

    We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change Our business in a way that affects personal data protection.

    Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.